232 NW 6th Ave
Portland, OR 97209
(503) 294-1681
ww.centralcityconcern.org

Resident Services Primary Contact:
Sharon Fitzgerald, Assistant Director of Supportive Housing
523 NW Everett St.
Portland, OR 97209
Telephone: (503) 525-8483
Fax: (503) 228-1696
sfitzgerald@centralcityconcern.org

Properties receiving Resident Services from RSC Rachel Livernois, 1.4 FTE Resident Assistants who help monitor the building and report issues to the RSC and property management as needed, and 1 RSC FTE to be hired                                (503) 525-8483, rlivernois@centralcityconcern.org

• Biltmore, 76 SRO Project Based Section 8 units served by Rachel Livernois and a to be determined RSC
• Butte, 38 SRO Project Based Section 8 served by Rachel Livernois and a to be determined RSC.
• Hotel Alder, 30 SRO Alcohol and Drug Free Project Based Section 8 and 22 SRO Fairmarket Alcohol and Drug Free Units

Properties receiving Resident Services from RSC Toni Schlinkmeier
(503) 525-8483, tschlinkmeier@centralcityconcern.org

• Sally McCracken, 95 SRO Alcohol and Drug Free Project Based Section 8.
• Mark O’Hatfield, 106 SRO Alcohol and Drug Free Project Based Section 8.
• Richard Harris Building, 60 Studio Alcohol and Drug Free Project Based Section 8 (24 Hour front desk staff)
• Estate Hotel, 38 Studio Alcohol and Drug Free Housing Units (24 hour front desk staff)

Properties receiving Resident Services from RSC David Sheriff
(503) 493-1717,  dsrosewood@hotmail.com

• Rosewood, 33 Units of Section 8 and HOPWA funded housing for people living with HIV and AIDS

SERVICES OFFERED

1.  Service Coordination: Staff work with tenants on providing information and referral for access to health and behavioral health services, employment, education and food programs, benefits and entitlement, legal, domestic violence and transportation services.  Staff often advocate on behalf of tenants to prospective new landlords and assist individuals on their exits to alternate permanent housing when they have achieved a degree of financial security and independence. Staff is available for securing support to individuals needing assistance with their house keeping and ADL skills by making appropriate referrals to Aging and Disability Services.  Staff assists with inspection preparation for both those requesting it and those who may come to the attention of their neighbors, the property manager or to the RSC.

2.  Conflict Resolution and Eviction Prevention: Staff works closely with tenants on trying to remedy behaviors that may lead to eviction including lease violations. Staff assesses if the behaviors are related to active addictions or other behavioral health issues and try to access the appropriate services needed to address the issue prior to behavior leading to an eviction.  Staff will link individuals to agencies that provide utility bill and emergency rental assistance.  Staff documents all incident reports with their manager and notify property management as necessary.  Conflict mediation between neighbors is also provided.

3.  Community Building: Community meetings are held each quarter in each of the buildings to inform tenants of community-wide resources and to address the needs of the community in the building.  A Tenant Advisory Council is currently being developed so that representatives of each building are involved in providing feedback to both Resident Services and Property Management.  RSC Rachel Livernois sits on the Old Town Safety Committee and represents the challenges both the neighborhood encounters with our tenants as well as the employment and support needs that would promote the well-being of our tenants.  Twelve-Step Meetings are offered in the Alcohol and Drug Free Community Buildings.

KEY ACCOMPLISHMENTS
Recent awards include:

• 2009    Achievement Award given by Coordinating Committee to End Homelessness to Holly Redeau
• 2008    Achievement Award given by Coordinating Committee to End Homelessness to Sharon Fitzgerald
• 2008    Partner of the Year given by OR Housing & Community Services to Richard Harris/CC
• 2008    Nonprofit Sector Achievement Award given by National Alliance to End Homelessness to CCC
• 2006    A Home for Every American Award given by National Summit For Jurisdictional Leaders to Richard Harris
• 2006    Award of Excellence given by Oregon Downtown Development Association; Oregon Housing and Community Services to Alder Hotel
• 2006    Chair’s Partnership Award given by Multnomah County to CCC
• 2006    Innovation & Leadership in Affordable given by Housing I. Donald Terner Prize to 8NW8
• 2006     National Innovators Award given by U.S. Interagency Council on Homelessness to  Richard Harris
• 2006    Supportive Housing Category Awards for Excellence in Affordable Housing Second place given by MetLife Foundation to Chez Ami Apartment
• 2005    Excellence in Downtown: Outstanding Integration of Housing & Social Services given by Oregon Downtown Development Association to 8NW8
• 2005    Excellence in Housing: Preservation given by Oregon Downtown Development Association to Biltmore Hotel

COMMUNITY PARTNERS

DePaul Treatment Center * NARA Northwest * Northwest Pilot Project * FISH, William Temple House * Salvation Army * CAP * Oregon Zoo * DCJ * Quest-Center * McDonald House