Resident Services ‘CORE SERVICES Logic Model’

Resident Services Opportunities Project (RSOP) — Project Description

Creating Opportunities for Families Through Resident Services:  A Practitioner’s Manual (Enterprise Community Partners Inc.)

National Resident Services Collaborative (2008-2010) Research and Policy Agenda

Enterprise Community Partners, Inc. and Mercy Housing, Inc. (2007) “Research Demonstrates Positive Impact of Family Resident Services on Property Financial Performance in Selected Mercy Housing Family Properties Over Two Years”

Pennyslvania Housing Finance Agency Asset Management Impact Study (2004-06) (Family Resource Center Initiative) Participating FRCI developments in the study reported a reduction in rental delinquency, housekeeping citations, and evictions.

Recommended Internal / External Communication Protocols (Property Management, Resident Services)

Family Metrics Brochure