705 South Seneca Eugene, Oregon 97405
Phone: 541-687-5820 x.108
http://www.svdp.us/resident-services.php

Listed below are the sites that have a designated Resident Services Coordinator (RSC).

South Hilyard Terrace – 22 units
Aster Apartments – 54 units
Heather Glen – 27 units
Santa Clara Place – 60 units
Royal Building – 33 units
Oakwood Manor – 72 units
Oak Terrace – 48 units
Corey Commons – 21 units
Ross Lane – 36 units
Aurora Building – 54 units

The following affordable housing sites do not have an assigned RSC; residents may receive outreach services:

Skinner Butte – 41 units
Bagley Downs – 32 units
Lamplighter Apartments – 15 units
Garfield Trailer Park – 19 units
Ash Meadows – 18 units
Hope Circle – 12 units
Bluebelle I – 10 units
Bluebelle II – 3 units
Omer Apartments – 10 units
Mac McDonald – 22 units

These projects are in Marion County, and limited Resident Services are provided through a partnership with SVDP, Salem:

Stayton Family Housing – 51 units
Stayton Manor – 16 units
Spruce Terrace – 34 units
Waller Wood  – 22 units
Four Oaks  – 24 units
Hazel Court  – 16 units

All Resident Services Coordinators are managed by the Resident Services Program Manager. The Program Manager reports to Housing Director.

Anne Williams, Housing Director awilliams@sdvp.us

Resident Services Program Manager busauda@svdp.us

Coordinators include but are not limited to the following persons:

Guinevere Garcia guineverelvsbutterflies@yahoo.com
Mia Masters mmasters@svdp.us
Kaisa Krafft kkrafft@svdp.us
Mary Moore mmoore1957@live.com
Samantha Heath sheath@svdp.us
Anne Rose arose@sdvp.us
Mike Rose mrose@svdp.us
Natasha Joseph natashasvdp@gmail.com

SERVICES OFFERED

1. Service Coordination is one of the primary responsibilities of the on-site Resident Services Coordinators (RSC). Within the first two weeks of a new tenant moving into the property, a RSC meets with the tenants and provides them with a new-move in packet. This packet contains information about the Resident Services Program and a local community resource guide which provides information about local parenting resources, support groups and community-based organizations, and low-income counseling agencies. The RSC also briefly reiterates what Property Management has already told the tenant about maintenance and incident/complaint reporting and notices of termination with cause. The RSCs provides comprehensive I&R for mental heath services, emergency food assistance, childcare and youth programs, utility and/or rental assistance, domestic violence, healthcare services, substance abuse services, and furniture/appliance assistance. Through our partnership with Food for Lane County, some of our sites are able to provide Extra Helping Days throughout out the month. The Extra Helping Program allows the RSCs to provide fresh produce and bread to tenants on a weekly or bi-weekly basis. Additionally, we are able to provide on-site nutrition and health education and financial literacy education at our sites through our agency partnerships. During the tax season, we conduct door-to-door outreach providing tenants with information about free tax preparation locations and information about earned income tax credit eligibility.

2. Eviction Prevention Intervention/Conflict Resolution Intervention services are provided by the on-site Resident Services Coordinators and the by the Program Manager. Tenants can either refer themselves or are referred by Property Management in regards to notice received. The RSC (with the permission of the tenant) proceed to address notice issues with the tenant. RSC assists tenants in accessing rental and utility assistance. RSCs also can assist tenants with housekeeping/inspection preparation and lease violation issues as needed. Additionally, the RSC will assist with neighbor disputes and tenant/property management disputes. Tenants, property management staff, and RSC can request conflict resolution services to assist with achieving a peaceful resolution.

3. Community Building is an essential cornerstone of Resident Services Program. Community building activities allows the RSCs to go “beyond the bricks and mortar” and create opportunities for tenants interact with each other. Community events and meetings foster an overall sense of community and help build cohesion among tenants. Community building activities includes potlucks/community dinners, holiday/seasonal celebrations, apartment watch meetings, resident council meetings, garden club meetings, craft and hobby/skills exchanges, and coffee/tea socials. All sites with on-site RSCs post a monthly activities listing.

PROGRAMS OFFERED

• Youth Programs-Homework assistance/tutoring, summer lunch program, school activities, summer camp program, and field trips
• Adult Education-Nutrition classes, literacy/ESL assistance, computer assistance, and financial literacy classes
• Adult Recreation- Wii Game Days, yoga, bingo, walking, and arts and crafts activities
• Transportation-Trips to local discount wholesale grocery store(s)
• Specialized age specific education- Generic Cognitive Wellness, Living well with Chronic Conditions, and Special dietary needs meal planning sessions

KEY ACCOMPLISHMENTS

• Samantha Heath received the 2008 Star Players Award at the Oregon Opportunity Network Award Banquet
• New Resident Services Program Manager hired in October of 2008
• New general policy and procedures implemented as of November 2008
• The Dwyer Charitable Trust awarded Resident Services $3,000 to implement wellness activities for seniors at our newest senior development¬—Aster Apartments
• For the past four years, RSCs have provided a summer camp program for the children at three different multi-family sites.
• Additionally, these sites due to partnership with Food for Lane County have been designated as summer lunch sites allowing each site to serve an additional 50-100 children
• Autzen Foundation and Juan Young Trust provided grant funding for the 2009 SVDP JOY Summer Camp.
• During the summer camp of 2009, the RSCs were able to serve 60 children. Children were engaged in activities to promote literacy, environmental awareness, physical fitness and healthy eating habits, and positive social behavior.
• Spirit Mountain Community Fund awarded the Resident Services Program funding for its Affordable Housing: Path to Health and Prosperity project which promotes overall wellness and financial literacy among all residents.
• Over the past year, the program has grown from six RSCs to a department with a Program Manager and 9 Resident Services Coordinators.

COMMUNITY PARTNERS

Food for Lane County * University Of Oregon Pre-Dental Club * Umpqua Bank * OSU Extensive Services of Lane County * Nutrition Education Program * Lane Community College Cooperative Education Program * 211 Lane.org * Willamette Valley Research and Development Laboratory * Materials Exchange Center for Community Arts * City of Eugene Parks and Recreation Aquatics Department * Full Circle Community Farm * City of Eugene Police Department’s Crime Prevention Team * City of Springfield Police Department * GloryBee Foods, Inc. * OSU Extension Services of Lane County * Master Composters * Literacy Council of Eugene/Springfield * AltrusaPeace Health * US Bank.